What does it mean to be a member of the NKBA?
The National Kitchen & Bath Association has been leading the kitchen and bath industry for nearly 50 years. With nearly 40,000 members across the United States and Canada, the NKBA requires professionalism and ethical business practices from all its members.
When you buy a product or service from a business that's a member of the National Kitchen & Bath Association, you know that company has agreed to be bound by the NKBA's code of professional conduct, which requires that the company will:
1. Conduct its business in a manner that's honorable and fair to customers.
2. Avoid conflicts of interest by accepting payment from only one party in a transaction, except with the express consent of all parties.
3. Never make false or misleading statements to consumers, employees, or other businesses.
4. Disclose all interest charges and other fees to consumers up front.
5. Help customers to understand and receive all the products and services entitled to them in the sales agreement.
6. Offer services without prejudice to age, color, national origin, religion, sexual orientation, marital status, handicap, or veteran status.
7. Refrain from using any questionable methods of soliciting business.
8. Cooperate with other industry members for the good of the customer.
By choosing to do business with a member of the NKBA, you've chosen to work with a company that's dedicated to providing the highest quality products and services for the kitchen or bath.
For additional information on how the NKBA helps consumers, visit our Dream section where you'll find a gallery of award-winning kitchen and bath designs from NKBA members. In addition, visit the Learn section under "for Homeowners" to find articles and tips written specifically for homeowners and an extensive glossary of kitchen and bath remodeling terms. There, you can also e-mail questions to the NKBA's kitchen and bath experts and download the NKBA Kitchen Planner & Bath Planner.