BUSINESS POLICIES | COOK-N-DINE®
Cook-N-Dine® is a registered trade mark and a registered fictitious name (i.e., “D/B/A”) of Product & Property Marketing, Inc., a Florida corporation founded in the year 2000.
By conducting business with Cook-N-Dine® International, Inc., you agree to the following business terms and conditions:
Cook-N-Dine® makes every effort to get your order to you as soon as possible. In-stock items are usually shipped out ex works Miami, Florida, within 48 hours. If there is a delay, you will receive an email or phone call stating the details.
The estimated lead time to ship non-stock Cook-N-Dine® appliances generally is 2 to 4 weeks from the actual time of payment or written purchase order has been received. Special orders, customized, ProStyle and 240V orders might take up to 6 weeks, depending on time of year.
If your need for a product is time-critical, please don't hesitate to call us at phone (305) 754-3176, or contact us via email to firstname.lastname@example.org, so that we can try our best to accommodate your time-sensitive special order.
You will receive an email stating the carrier and tracking number once your order has been scheduled to ship. We understand that you want the right products at the right time. You can always inquire with Cook-N-Dine® about the estimated date of arrival by simply sending us an email to email@example.com.
You can also call us Monday - Friday, 9:00 am to 6:00 pm Eastern Time, phone (305) 754-3176.
For your convenience, Cook-N-Dine® accepts American Express, Visa, MasterCard, Discover and PayPal payments. You can either call us to order, request a credit card authorization form or ask to be billed electronically via email. All credit card transactions are processed via the secure merchant services portal of PayPal.
We also accept personal and certified bank checks, or wire transfer, made out in US funds only. You will receive your invoice and credit card payment receipt by email only, unless requested otherwise in writing.
For orders paid by check:
Your order will not ship until your payment has been received and the check clears. This process generally takes between 5 to 10 business days from the time your payment is received. Returned checks will be subject to the maximum returned check fee allowed by law. Orders paid for by wire transfer will be scheduled to ship upon posting of the payment if ordered items are in stock in The U.S.
Florida deliveries are charged 7% sales tax, unless a valid Florida sales tax exempt certificate has been presented to us.
PRODUCT DESCRIPTION AND DISCONTINUATION; COLORS
While we take all measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can occur. We are not responsible for errors found on this site. Cook-N-Dine® reserves the right to alter and/or discontinue products at any time, or change specifications and/or designs without notice and without incurring liability.
Displayed colors often vary depending on individual monitor settings and screen resolution, and may not always display accurately on every monitor.
INSTALLATION & COMPLIANCE WITH LOCAL BUILDING CODES
Some Cook-N-Dine® products require assembly (e.g. tables; furniture). Built-in appliances are ready for installation. Framing materials and/or fasteners for installations into cabinetry will need to be furnished by the customer or contractor. It is your sole responsibility to confirm that the Cook-N-Dine® product and its installation conform to all applicable local building ordinances and codes. You must confirm with your contractor that the product and its intended installation complies with such ordinances and codes prior to placing the order.
Price quotations are valid for maximum of 30 days. Cook-N-Dine® reserves the right to alter a quotation at any time and for any reason. Cook-N-Dine® also reserves the right to decline a purchase order, in whole or in part, for any reason, at its sole discretion.
Unless stated otherwise, all orders will be charged shipping cost consistent with the method of shipment needed to bring the products to the customer as quickly and safely as possible. Shipping cost for online orders are either displayed next to the product, or calculated upon check-out. Additional shipping charges apply for shipments outside the 48 contiguous United States, expedited shipping and oversized items. PLEASE NOTE: All other charges, such as local taxes, customs duties and export/import fees are the sole responsibility of the customer.
Some items, depending on size, weight and/or volume, have to be delivered by truck, standard ground transport with curbside delivery. Inside delivery and/or lift gate is possible on request and will be charged separately.
Each piece has been carefully inspected and securely packed before it is transferred to a carrier. Cook-N-Dine® products ship fully insured, and always require a signature upon delivery.
After merchandise has been shipped, the customer is responsible for the cost of return freight and/or any forwarding/redelivery charge if the merchandise cannot be delivered at the given address, if the order is refused for reasons other than because the product was non-conforming, or was received in a defective or damaged condition. Cook-N-Dine® is not responsible for damage or loss occurring in transit during transportation. Any claim must be filed with the carrier. Cook-N-Dine® cannot enter a replacement order of freight-damaged merchandise without prior approval from the carrier.
All claims for damage during transport must be made within 2 business days of receipt of the goods.
We hope that your order arrives safely and that you are satisfied with your purchase. However, before accepting any merchandise from a carrier, it is your responsibility to ensure that the product has not been damaged during shipping.
IMPORTANT: ALWAYS KEEP ALL ORIGINAL PACKAGING MATERIALS!
Please, follow the guidelines below for inspection of your package(s):
For items shipped via freight forwarder/carrier:
Inspect for external damage, remove the packaging and inspect the content for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.
For items shipped via UPS or FedEx:
If there is any exterior visible damage, have the driver make a note upon delivery. Unpack and inspect the merchandise for any damage. Document each step with pictures! Should the product be damaged, contact us immediately. We will then schedule with the carrier for pick-up of damaged item and repair or replacement, if necessary.
! ! ! Again, please take the time to inspect the shipment. If there is any damage, be sure to note it on the delivery ticket. If the damage is severe enough that it might render the product inoperable or unusable, please contact us immediately ! ! !
There is a minimum 25% restocking fee on merchandise returned or exchanged for any reason, except a product defect covered by the manufacturer’s warranty, transportation damage or the goods not conforming with your purchase order.
You must call (305) 754-3176 for a Return Authorization Number (RAN) and the return shipping address. Please make sure you write the RAN number on the outside of the box when you send it back to us.
Returns without an RAN issued by Cook-N-Dine® will be refused; provided, however, that at Cook-N-Dine’s discretion, Cook-N-Dine® may accept the returned product but will charge a 50% restocking fee.
PLEASE NOTE: Before a Return Authorization Number can be issued, customer must send (mail or email) photographs of the of the appliance, and/or visible defect(s) along with a written statement clearly stating the damage, defect or non-conforming nature of the product, AND a copy of the original invoice, stating purchase date and item order number.
Defective or non-conforming items (other than items damaged during transportation) will be replaced by Cook-N-Dine® with exact matching items at no additional cost. Returns will not be accepted after 30 days from delivery of merchandise.
ITEM MUST BE RETURNED IN PRISTINE MINT CONDITION IN THE ORIGINAL PACKAGING EXACTLY AS IT WAS SHIPPED. Request CND packaging guidelines if necessary.
ANY ITEM RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED unless otherwise agreed to in writing.
LIMITED WARRANTIES AND LEGAL DISCLAIMERS
Cook-N-Dine® teppanyaki appliances carry a one-year limited warranty to the original purchaser covering defects in material and workmanship if reported in writing to Cook-N-Dine® within one year of the delivery date. Whether a condition is a defect is to be determined solely by Cook-N-Dine®. This warranty is limited to the cost of the goods and does not include installation costs, transportation damage or costs, vandalism, misuse or alterations of the product by the original purchaser. Cook-N-Dine® at its option, may replace or repair defective products. Rust, corrosion and wear and tear are not covered. Cook-N-Dine® is not responsible for theft, damage, destruction or vandalism that may occur after purchase. Purchaser assumes all liability and risk upon accepting delivery of the goods.
In no event shall Cook-N-Dine® be liable for any indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, (i) the use of the website, (ii) the delay or inability to use the website, (iii) any information and/or materials available on the website, or otherwise arising out of the utilization of the website, whether based in contract, tort, strict liability or otherwise.
Except as otherwise specifically and expressly set forth in writing, Cook-N-Dine® will not be responsible or liable for any (i) delays in shipping, (ii) inaccuracies in orders, (iii) inaccuracies in the information on the website, (iv) unavailability of products, (v) changes in products and/or (vi) damage occurring in delivery. Without limiting the generality of the foregoing, please note that you should not rely on any dimension, specification or installation information provided on this website, as such information may be inaccurate, incomplete, outdated and/or not applicable to your particular situation. Cook-N-Dine® shall have no responsibility or liability for such information, and you assume the sole risk of any use and/or reliance thereon.
The user’s sole and exclusive remedy for any act or omission of Cook-N-Dine® or other condition or occurrence related to any order, placed through this website or otherwise (including, without limitation, the condition, performance, defective nature or unavailability of products ordered through this website or by other means) shall be only as expressly provided on this website. In no event shall Cook-N-Dine’s liability for any claim of any kind related to any product ordered through this website or otherwise exceed the purchase price of such product. Additionally, in no event shall Cook-N-Dine® be liable for any indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, the purchase (or inability to purchase) of any product through this website or other means, whether based in contract, tort, strict liability or otherwise.
EXCEPT AS OTHERWISE SPECIFICALLY AND EXPRESSLY SET FORTH HEREIN, COOK-N-DINE® MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY SORT REGARDING THE PRODUCTS PURCHASED THROUGH THIS WEBSITE OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS WARRANTY, IMPLIED WARRANTY OF MERCHANTABILITY, IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER IMPLIED WARRANTY OF ANY SORT.
ALL PRODUCTS AND SERVICES SOLD OUTSIDE OF THE UNITED STATES, OR ANY U.S. TERRITORY, OR POSSESSION, ARE SOLD ON AN "AS IS" BASIS, AND COOK-N-DINE® EXPRESSLY DISCLAIMS ANY WARRANTY, WHETHER, EXPRESS, IMPLIED OR STATUTORY.
PRIVACY & SECURITY POLICY
Use of Information
We gather customer information to improve the content on our website, to enhance your online experience, and for marketing and promotional purposes. At the present time, this includes customer information specifically and knowingly provided by customers in the course of sales transactions on our site and provided by customers in response to surveys or other requests for information. Examples of such information are: name, postal address, email address, phone number and product commentary.
When you make a purchase, we will ask for information such as name, address and bank or credit card information. This information is stored in a secured database, only accessible to employees with access rights to this information. User's credit information is transferred over a Secure Socket Layer (SSL) line. This ensures your information is encrypted and cannot be read by any other Internet users. The secure mode begins upon ordering. While online, make sure that information is encrypted: a tiny padlock icon will appear at the bottom or top, right-hand side of your browser window, domain name starts with “https”, letting you know information is being sent over a secured connection.
We use IP addresses to analyze trends, administer the site, track users' movements on the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Cook-N-Dine® will share aggregated demographic information with our direct business partners. This is not linked to any personal information that can identify any individual person. You may request not to receive any marketing material, e.g., our occasional newsletter by sending us an email or use the unsubscribe feature at the bottom of our message. Cook-N-Dine® may share personally identifiable information with third-parties only to comply with applicable laws or legal processes (including but not limited to subpoenas, interrogatories, requests for documents, and regulatory data requests); with third-parties to protect the rights or property of Cook-N-Dine®; and with law enforcement, regulatory, and government authorities.
Collection of Personally Identifiable Information from Children.
Cook-N-Dine® does not direct or target its website (or a portion of its website) to children, knowingly collect personal information from children, or knowingly market its products or services to children. No one under the age of 13 should submit personally identifiable information to Cook-N-Dine® and/or the site. Additional information about protecting children’s privacy online may be available from the Federal Trade Commission at the following web address: http://www.ftc.gov/bcp/conline/edcams/kidzprivacy/index.html
This website contains links to other sites. Cook-N-Dine® expressly disclaims any responsibility for the terms and conditions of use, privacy policies, information collection practices, content, accuracy of the information and/or quality of Cook-N-Dine® products and/or services provided by or advertised on such third-party web sites. Such links do not imply an endorsement with respect to any third party, any web site, or the products or services provided thereby.
Cook-N-Dine® takes reasonable precautions to protect information about our visitors and users. When a customer places an online order, the information is being encrypted during check-out and is protected using SSL (Secure Socket Layer).
When you are on a secure web page, the lock icon at the bottom or top of web browsers becomes locked, as opposed to unlocked when you are just 'surfing' in an unsecured mode.
CHOICE OF LAW, JURISDICTION AND VENUE
Your purchase of Cook-N-Dine® products direct, through this website or other use of this website will be governed by the laws of the State of Florida without giving effect to the choice of law provisions thereof, and by your use of this website, you hereby expressly agree to be subject to the exclusive jurisdiction and venue of the Federal and State courts located in Miami-Dade County, Florida.